INS and diabetes mellitus: I now recognize as quite poor diabetes care; I should have been having regular visits and conversations, I'd have a 20‐min phone‐call maybe every other week with whomever, it was different people every week. I know the initial consultation was in person, but that was because I'd requested it because they were planning on sending me all of my insulin and needles through the post, basically, that's what they wanted to do and I went “No, you can't do that, I haven't got a clue what you're going on about...”—W027