A man in his 70s shared that one of the reasons he did not access this portal was because of missing information (at the time of the study in the Fall of 2020): “PSA [prostate-specific antigen] is not available and for prostate cancer people that are in active treatment the first thing that the patient will look at is, what’s my PSA?” By contrast, a woman who had access to both portals appreciated viewing diagnostic imaging reports such as scans and X-rays provided by MyAHS Connect (whereas they were unavailable in My Personal Records). The gene discussed is KLK3; the disease is Familial prostate cancer.