One-hundred twenty-seven (24.09%) type 1 patients and 79 (20.51%) type 2 patients called for an adjustment in their insulin dose because of uncontrolled glucose levels. One-hundred sixty-two calls were received from patients, 85 (16.12%) from type 1 and 77 (20%) from type 2, requesting advice about various concerns, including learning of insulin techniques, information about insulin handling, oral medication inquiry, diet inquiry, timings of insulin, hypoglycemia, and hyperglycemia. Here, INS is linked to Hypoglycemia.